Responsible Gambling
At LuckyDino we take responsible gambling seriously. We want play to stay safe and under your control, so we provide clear tools and practical guidance to help you manage your activity. If you ever feel play is becoming a problem, please use the available controls and reach out for support.
Player protection principles
We aim to promote safer play by giving players meaningful choices, clear information and easy access to limits and breaks. Our approach is to prevent harm, spot signs of risky behaviour early and respond quickly when help is needed.
Activity-control tools
You can manage your account activity with a range of controls. These include deposit, loss and time restrictions, temporary time-outs and self-exclusion. Limits can be changed by you in account settings or by contacting our support team for assistance.
Deposit limits
Set daily, weekly or monthly deposit limits to keep spending within your budget. Typical examples you might choose are small amounts such as £10 up to larger sums depending on your needs. Changes to limits can be applied immediately or after a short cooling-off period for your protection.
Loss limits
Loss limits let you cap how much you can lose over a chosen period. This helps you avoid chasing losses and keeps your play within affordable levels. You can review and adjust these limits in your account or ask support to help.
Time limits and session controls
Use time limits and session reminders to restrict how long you play in a single session. Account breaks and temporary exclusions give you space to step away. These features are intended to support controlled play and reduce impulsive behaviour.
Self-exclusion
If you need a longer break, self-exclusion removes access to your account for a set period or permanently. Self-exclusion can be requested via your account settings or by contacting support. During self-exclusion your account will be closed for the agreed period and you will not be able to re-open it until the exclusion has ended.
Recognising problem behaviour
- Chasing losses or increasing stakes to win back money
- Spending more time than intended on gambling
- Neglecting work, family or other responsibilities
- Borrowing money or hiding gambling activity
- Feeling distressed or anxious about gambling
Practical tips to stay in control
- Set sensible deposit and loss limits and stick to them
- Use session reminders and regular account checks
- Avoid gambling when stressed or under the influence
- Only gamble with money you can afford to lose
- Take regular breaks and consider an extended account break if needed
Professional help and support organisations
If you need specialist support, consider contacting recognised UK services such as GamCare, GambleAware, GamStop or your local NHS services. These organisations offer confidential advice, helplines and treatment options. If you want help applying limits or arranging self-exclusion, contact our support team and we will assist you.
At Lucky Dino we are here to help you play responsibly. If you have any concerns about your account or need assistance setting controls, please contact support.