Privacy Statement

Welcome to the privacy policy for LuckyDino. This page explains how we collect, use and protect personal data when you use our services. We take your privacy seriously and aim to be clear about the information we process, why we do it and the choices you have about your data.

Types of data we collect

We collect several categories of information in order to provide account services, process transactions and maintain site security. The main categories below explain what we typically gather.

Personal data

Personal data includes information you give us when registering or contacting us, such as your full name, date of birth, postal address, email address and phone number. We also record identity documents provided for verification and any correspondence with our support team.

Technical data

Technical data covers information collected automatically when you use the site, including IP address, device and browser details, operating system, login timestamps and activity logs. We may also collect location data derived from your IP address to help enforce regional restrictions.

Transactional data

Transactional data relates to deposits, withdrawals, bets, game history, payment method details and currency. We store records of completed transactions and any failed payment attempts for fraud prevention and regulatory compliance.

How we use information

We use personal and technical data to operate and improve our services, verify identity and age, process payments, detect and prevent fraud, provide customer support and comply with legal obligations. We may also use aggregated or anonymised data for analytics and service development.

Data protection practices

We apply appropriate organisational and technical measures to protect your information, including access controls, encryption in transit where supported, secure storage and regular staff training. Access to personal data is limited to authorised personnel and third-party providers who act on our behalf and are bound by confidentiality obligations.

Cookies and tracking technologies

We use cookies and similar tracking tools for session management, analytics and personalised settings. You can manage cookie preferences through your browser or via our cookie settings where available. Some site features may require cookies to function correctly.

User rights

You have rights over your personal data, including the right to access, correct and request deletion of information we hold about you, as permitted by law. You may also request restriction of processing, object to certain uses or ask for a copy of your data in a portable format.

Access, correction and deletion

To exercise your rights, contact our team at [email protected]. We will respond to valid requests and may ask for proof of identity before actioning changes. In some cases we may need to retain specific data to comply with legal or regulatory obligations.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention partners and other service providers who help deliver our services. We may also disclose information where required by law or to protect the safety and security of our users and systems. Where data is shared, we seek to ensure appropriate safeguards are in place.

Privacy policy updates

We review and update this policy as needed. If material changes are made we will notify users by an appropriate method. For questions about this policy or our practices, contact [email protected]. Lucky Dino is committed to handling your personal information responsibly and transparently.